Severe Drought

I didn’t want to acknowledge this but it’s gone on long enough where I can’t pretend anymore. You guys, I am sorry to report I am experiencing a severe fashion drought. There is almost nothing – seriously – that interests me from a fashion perspective in Second Life right now. It has reached critical status. What? That’s impossible! The drought… Read more →

It Matters

Customer service matters. It really matters. IRL and SL alike. If you have a bad experience with a brand from a customer service perspective, you’re less likely to ever shop them again. When you have a good experience, it builds loyalty that is additive (with no ceiling or cap to how much loyalty you demonstrate). Two recent positive experiences I… Read more →